Frequently Asked Questions

Everything you need to know about shopping with Gazelle.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you offer international shipping?

Yes, Gazelle ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are the products on your site genuine?

Absolutely. We pride ourselves on sourcing products directly from authorized distributors and manufacturers to ensure 100% authenticity for every item.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.