Returns & Exchanges

At Gazelle, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for a full refund or exchange on all eligible items. All returned products must be in their original packaging and unused condition to qualify for processing.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the packing slip inside your package.

• 3.
  Ship the Items

  Securely pack your items in the original box and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned goods, your refund will be issued to your original payment method within 5-7 business days.